FREQUENTLY ASKED QUESTIONS
Answers before, during and after your ride.
Frequently Asked Questions
Planning your trip with MTRWESTERN? We’ve compiled answers to the most common questions to make your journey smooth from booking to arrival.
Before Your Ride
You can find stop details on your booking confirmation email and through our Route Maps and Featured Destinations pages. If you’re still unsure, reach out to Customer Support for help.
We recommend arriving at least 15 minutes before your scheduled departure time. This allows time for boarding, baggage check, and a timely departure.
A mobile app is currently in development. In the meantime, use our mobile-friendly website to access your ticket, track your bus, and stay updated on travel alerts.
Each passenger is allowed one carry-on (max 25 lbs) and one checked bag (max 50 lbs) free of charge. Additional bags can be added for a fee. Full details are available on our Baggage Policy page.
During Your Ride
Most MTRWESTERN coaches feature reclining seats, panoramic windows, restrooms, reading lights, free Wi-Fi, and personal outlets. Visit our Bus Amenities page for a full list.
No bathroom is available on our Dungeness Line or ODOT POINT Eastern Route buses.
All seats come equipped with seat belts. While use is not mandatory, we highly recommend wearing them for your safety.
Rest stop timing varies by route. Your driver will let you know when and where stops occur, including timeframes for returning to the coach.
Seating is first-come, first-served, with ADA-reserved seats clearly marked. We recommend arriving early for best selection.
After Your Ride
Please visit our Lost or Damaged Baggage page for more details.
COMING SOON – your friends and family can use our Bus Tracker tool to follow your route in real time.
Ticket Information
Visit the Scheduled Bus Service page to search for routes and purchase tickets online. You can also call our support line or buy tickets in person at select terminals.
We accept most major credit and debit cards. We do NOT accept cash.
Your stop information will be listed in your booking confirmation and boarding pass. You can also check the Route Maps page.
Tickets are sent via email upon purchase. You can open them directly or retrieve them using your order number on our website.
You can re-access your ticket through your confirmation email or by contacting Customer Support for assistance.
Use your booking number to load your boarding pass via the confirmation email or online using the “Find Boarding Pass” feature.
Tickets can be rescheduled up until 45 min. prior to scheduled departure. Log into your account (if applicable) or contact Customer Support for help.
Tickets are non-refundable tickets but may be rescheduled 45 min. prior to a scheduled departure. Please contact Customer Support for questions.
If MTRWESTERN cancels your trip, we’ll rebook you at no cost or issue credit for future travel.
Use our Bus Tracker for updates or contact Customer Support if you need assistance.
To maintain schedules for all riders, buses do not wait for late passengers. Please plan to arrive at least 20 minutes early.
Boarding Information
No. You can show your ticket digitally from your email or device. Printed tickets are also accepted.
Boarding begins when your bus arrives. Early arrival ensures better seat selection and smoother boarding.
Your stop location is listed in your confirmation email or can be found on our Route Maps page. Still unsure? Contact Customer Support.
Accounts & Mobile Tools
An app is on the way. Until then, use our mobile site to access boarding passes, travel alerts, and bus tracking.
Please visit our Travel Alerts page for updates.
COMING SOON – our Bus Tracker tool uses real-time GPS data to show your coach’s location and estimated arrival.
Account Program
No, but creating one can make managing tickets and applying travel credits easier.
Simply access the Create An Account option to set up an account.
Once our account system is live, credits will be available for use directly through your customer account dashboard.