Over the years we have taken great pride in the fact that day after day we are able to be a part of bringing people together.  During these unprecedented times while practicing physical distancing from one another, we reflect on our connectedness; through courage and strength to navigate our new reality, to support and protect one another, it is in this, that we all ride together.

The safety of our employees, clients, and community has always been our top priority, this holds true now more than ever. With the transportation industry rapidly changing, we at MTRWestern, are taking numerous steps to ensure the health and safety of our employees and clients.  As the premier transportation operator in the Pacific Northwest, we understand that we are accountable in the upholding of public health standards.  We have entered an unprecedented era in which the safeguarding of the physical health of our employees and passengers is of critical importance. MTR is dedicated to adhering to established company-wide policies created in accordance with public health expert recommendations included the CDC, Washington State, and Oregon Health authority.  We implemented additional safety and disinfectant measures on March 2nd and have continued to evolve into new practices.  Our commitment to our employees and clients is unwavering as we continue to explore and evaluate additional safety measures and technologies.

We are deeply appreciative of our employees and clients unwavering support during this time.  We believe that we will come out stronger and more resilient, and look forward to a brighter future, where once again we all ride together.

Below are practices that we have implemented into all services.

I. Personal Protection Equipment

The use of a face shield, face mask and disposable gloves is required of all drivers while interfacing with passengers; including boarding/de-boarding passengers and loading/handling luggage.

Vehicles are stocked with Personal Protection Equipment for passengers, including: 

  • Disposable Masks
  • Disposable Gloves
  • Hand Sanitizer Station at Entry Door and Restroom
  • Antiseptic Wipes
  • Red Medical Waste Bags for disposal of used masks and gloves


II. Sanitation and Disinfectant procedures

Vehicles are disinfected after every move with Celeste’s Sani-Cide EX3, an EPA registered broad-spectrum disinfectant and multi-purpose cleaner. Sani-Cide EX3 has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. Cleaning and disinfecting includes all high and low surface touch points; entry handrails, overhead bins, seats, head rests, arm rests, seat belts, cup holders, windowsills, door handles, restroom and baggage door handles both inside and outside the vehicle.

Cleaning Bus Cloroxing Bus

III. Physical Distancing recommendations

Drivers are strictly observing social distancing practices in all situations. New boarding procedures mandate physical distancing of at least six feet. On board the vehicle, we have outlined our recommended seating configuration adhering to physical distancing of at least six feet for passengers. Signage posted at entries instruct passengers to maintain a minimum distance and allow for the driver to remain at a safe distance while boarding takes place.

People on bus

Driver Training

MTRWESTERN recruits skilled and personable licensed commercial drivers and puts them through industry leading driver training to indoctrinate them into our Safe Driving Culture. Prior to being hired, every driver undergoes extensive interviews, drug screening, and a complete background check. The depth of training is based upon the driver’s existing skill level, familiarity with the vehicles in our fleet, and experience on the routes we drive.

All MTRWESTERN drivers are trained and certified in the Smith System accident avoidance program – exceptional driving skills are needed when navigating large vehicles through congested city streets, steep mountain climbs, and busy highways. Our drivers begin their shifts well rested and ready to drive in any weather condition, day or night.

Fleet Maintenance

MTRWestern maintains a fleet of more than 180 vehicles, including 12 seat passenger Sprinter vans, mini coaches, executive mini coaches, transit-style equipment, and full size motor coaches.

To keep our fleet running smoothly, we perform comprehensive vehicle cleanings and inspections before every run, and have an elaborate preventative maintenance program to perform regularly scheduled maintenance services at key intervals throughout the operational life of all vehicles in our fleet.

Learn more about MTRWESTERN Fleet Maintenance.

Passenger Conduct

All we ask of our passengers it to sit back, relax and enjoy the ride.

Our Safe Passenger Code of Conduct includes being respectful to the driver, fellow passengers, other motorists, and pedestrians. Dangerous or distracting behavior is not allowed on any MTRWESTERN vehicles.


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