Over the years we have taken great pride in the fact that day after day we are able to be a part of bringing people together.  During these unprecedented times, we reflect on our connectedness; through courage and strength to navigate our new reality, to support and protect one another, it is in this, that we all ride together.

The safety of our employees, clients and community has always been our top priority, this holds true now more than ever. With the transportation and hospitality industry rapidly changing, we at MTRWestern, are staying vigilant in taking the necessary steps to ensure the health and safety of our employees and clients.  As the premier transportation operator in the Pacific Northwest, we understand that we are accountable in the upholding of public health standards. While on-the-road-safety has been at the forefront of our priorities since our inception, we have entered a unique era in which the protection of physical health of our employees and passengers is of critical importance. We have met this challenge head-on as our priority has been to stay informed and current with public health expert recommendations including: the CDC, Washington State Department of Health, Oregon Health Authority and mandates by both Oregon Governor Kate Brown and Washington State Governor Jay Inslee so that we know we can safely provide transportation services while protecting our employees and customers. We are confident that the thoughtful and cautious steps we have taken below will provide some peace of mind when traveling with us.

The following is a video and summary of established MTRWestern policies in response to COVID-19:

I. Employee Temperature Checks

At the beginning of each work day all MTRWestern employees are required to have their temperature checked.  If their temperature reading is a 100.4 or higher, they are sent home immediately.

II. Personal Protection Equipment

The use of a face shield, face mask and disposable gloves is required of all drivers while interfacing with passengers; including boarding/de-boarding passengers and loading/handling luggage.

Vehicles are stocked with Personal Protection Equipment for passengers, including: 

  • Disposable Masks
  • Disposable Gloves
  • Hand Sanitizer Station at Entry Door and Restroom
  • Antiseptic Wipes
  • Red Medical Waste Bags for disposal of used masks and gloves


III. Sanitation and Disinfectant procedures

Vehicles are disinfected after every move with Celeste’s Sani-Cide EX3, an EPA registered broad-spectrum disinfectant and multi-purpose cleaner. Sani-Cide EX3 has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. Cleaning and disinfecting includes all high and low surface touch points; entry handrails, overhead bins, seats, head rests, arm rests, seat belts, cup holders, windowsills, door handles, restroom and baggage door handles both inside and outside the vehicle.

Cleaning Bus Cloroxing Bus

IV. Physical Distancing recommendations

Drivers are strictly observing social distancing practices in all situations. New boarding procedures mandate physical distancing of at least six feet. On board the vehicle, we have outlined our recommended seating configuration adhering to physical distancing of at least six feet for passengers. Signage posted at entries instruct passengers to maintain a minimum distance and allow for the driver to remain at a safe distance while boarding takes place.

People on bus

Driver Training

MTRWESTERN recruits skilled and personable licensed commercial drivers and puts them through industry leading driver training to indoctrinate them into our Safe Driving Culture. Prior to being hired, every driver undergoes extensive interviews, drug screening, and a complete background check. The depth of training is based upon the driver’s existing skill level, familiarity with the vehicles in our fleet, and experience on the routes we drive.

All MTRWESTERN drivers are trained and certified in the Smith System accident avoidance program – exceptional driving skills are needed when navigating large vehicles through congested city streets, steep mountain climbs, and busy highways. Our drivers begin their shifts well rested and ready to drive in any weather condition, day or night.

Fleet Maintenance

MTRWestern maintains a fleet of more than 180 vehicles, including 12 seat passenger Sprinter vans, mini coaches, executive mini coaches, transit-style equipment, and full size motor coaches.

To keep our fleet running smoothly, we perform comprehensive vehicle cleanings and inspections before every run, and have an elaborate preventative maintenance program to perform regularly scheduled maintenance services at key intervals throughout the operational life of all vehicles in our fleet.

Learn more about MTRWESTERN Fleet Maintenance.

Passenger Conduct

All we ask of our passengers it to sit back, relax and enjoy the ride.

Our Safe Passenger Code of Conduct includes being respectful to the driver, fellow passengers, other motorists, and pedestrians. Dangerous or distracting behavior is not allowed on any MTRWESTERN vehicles.


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