Know Before You Go.

Tickets purchased online or through authorized agents are valid only for the specific travel dates, times, and routes selected at the time of purchase. You must present valid photo ID along with your electronic or printed ticket to board the bus.

A deposit in the amount of 30% of the estimated total confirms the booking, provided said deposit is received within 10 business days of the initial confirmation. Bookings are not considered firm until such time as the deposit is received and accepted by MTRWESTERN. The remaining balance is due 21 days prior to the departure date.

Payments can be made by Credit Card or ACH Wire Transfer (E-Check). A 3% processing fee will be applied for Credit Card payments. A charter ID must be referenced for all forms of payment to ensure funds are applied correctly.

All charters are subject to a final accounting audit. The Post Trip Billing will reconcile actual mileage and hours of service and charge accordingly, invoicing additional amounts if the charter operated more than the estimate.

For clients that have approved credit billing with be applied as net 30. If payment is not received within 45 days of the day the invoice was sent a 1% fee will be applied to the total charter. An additional 1% will be added for every 30 days payment is not received.

A full refund or credit will be provided for cancellations made prior to 21 days before start of service. Cancellation notices made within 21 days of service will be charged in full.

All charters are estimated using general mileage, route information and hours of service. The estimated amount is calculated by miles or hours of service depending on the greater of the two. The estimated amount is subject to change until such time as MTRWESTERN receives and accepts deposits.

Due to fluctuations in fuel prices, MTRWESTERN reserves the right to apply a fuel surcharge to invoices. The surcharge, if applicable, will be based on prevailing fuel costs and may be adjusted periodically. Any such surcharge will be clearly itemized on the applicable invoice. MTRWESTERN will make reasonable efforts to provide advance notice of any material changes to the fuel surcharge.

MTRWESTERN endeavors to estimate charter in advance as accurately as possible. However, there may be additional fees to include airport and parking fees, bridge and road tolls, and park entrance fees. The client is responsible for these fees, regardless as to whether or not said fees were anticipated in the estimated amount.

Itineraries received within 48hrs of the charter running will be subject to an additional 20% admin fee of the total charter cost. Itineraries not received prior to 24hrs are subject to cancelation with 100% cancelation fee.

The amounts quoted herein DO include a company-paid driver per Diem but DO NOT include driver accommodations or gratuities. The chartering party is responsible for driver accommodations unless other arrangements have been agreed upon in writing by MTRWESTERN prior to service.

Gratuities are customary but are nevertheless at the customer’s discretion. MTRWESTERN will gladly add the cost of the gratuity to your invoice should you desire.

A portion of the MTRWESTERN fleet is ADA accessible, and MTRWESTERN accommodates customers with disabilities or with other special physical or medical needs. Advance notice, prior to booking, is required to accommodate these needs. When the lift is deployed it may impact total seating capacity. Please confirm with our Sales team the exact number of seats available.

MTRWESTERN does not assume liability for products or services not produced or supplied by MTRWESTERN. In addition, MTRWESTERN does not assume liability for items placed in the luggage compartment or left unattended in the coach and/or luggage trucks both during and subsequent to the trip.

Client provided itineraries must follow within the US Federal Regulated hours of service; 15 consecutive hours’ on duty in any one day, including both yard time. Drivers are permitted 10hrs driving in any one day. Hours vary when traveling into Canada and MTRWESTERN will follow CAD Federal Regulated hours.

MTRWESTERN reserves the right to require a damage deposit in the form of advance funds or a credit card preauthorization on file for the deposit amount and will impose a surcharge should damage caused by the client or their guests require special cleaning or repairs.

MTRWESTERN will allow the consumption of alcohol on the motor coach provided the advance permission has been granted and the proper consumption permits and licenses are in place. All costs associated for the purchase of any required permits or licenses are the sole responsibility of the customer.

MTRWESTERN does not allow any type of smoking on the motor coaches at any time.

All belongings must be able to safely fit in luggage bays or in overhead compartments.

Have questions about these terms or need help before you book?
Visit our Contact Us page.