In addition to our comprehensive preventative maintenance program on engines, transmissions, tires, brakes, windows, doors, electrical and HVAC, we constantly monitor and update the complex technology systems that keep these vehicles running efficiently — including emissions sensors and tire sensors that monitor pressure and temperature and can spot a problem long before the tire is in danger.

MTRWESTERN operates six full service maintenance shops in the region; each one is on call 24/7 to assist should an issue arise. Our mechanics are also licensed commercial drivers, so they can drive a new bus to the scene of a breakdown, allowing the passengers, luggage, and cargo to transfer safely and resume the journey while the bus is repaired on site or taken to the garage. When our busses travel outside the region, MTRWESTERN’s Repair Center Network throughout the USA, Mexico, and Canada is at the ready to assist.

Safe Passenger Reloading

In the rare event of a bus breakdown, MTRWESTERN will have you on a replacement bus and en route to your destination as quickly and safely as possible.

Emergency Engine Override powers our vehicles with enough auxiliary power to safely make a secure stop along the highway, at the nearest exit, or nearest parking lot to allow the safe transfer of passengers and belongings.

MTRWESTERN’s driving and service professionals will transfer all of your belongings for you, to make the experience as safe and easy as possible.

Culture and Career Training

MTRWESTERN’s Maintenance Culture represents our commitment to safety, the backbone in everything we do, and the foundation of the decisions we make. MTRWESTERN is a proud adopter of the MCI Academy.

The world acclaimed and award winning MCI Academy ( provides the highest quality training available in the motor coach industry for all levels of technicians through online courses, classroom sessions, written tests, and practical skills demonstration. The MCI Academy gives our team the knowledge and skills to properly maintain, diagnose, and repair systems in our vehicles to maximize passenger safety and vehicle reliability.

Career Path Retention

Recruiting skilled technicians who are dedicated to vehicle performance and our internal high standards is a critical component to the ongoing success of our maintenance teams. This is why we offer all of our technicians a defined career path to grow their technical skills in the classroom and on the floor.

The MTRWESTERN career path is based on hours of experience in a variety of repairs and allows for personal growth, management opportunities, and steady increases in compensation. Our platform enables technicians to start at entry level and work towards gaining journeyman-level skills.


Would you like to speak to one of our experts? Just submit your contact details and we’ll be in touch shortly. You can also email us if you prefer that type of communication.